OUR BAGS ARE MADE TO LAST

• Caring for your playful scales If you have a fold in leather cut-outs, you can try ironing it out. Make sure your iron is not too hot and cover the leather with a towel for protection. Do not use steam.
• Caught in stormy weather and soaking wet?
  Brush off dirt, dry off with a clean cloth and fill the bag with paper or dry cloths. All moisture and darker spots should dry out this way and the shape should be restored. Let it dry in a warmer place. Do not put it close to the heater or outside. The humidity and temperature level should be constant throughout the drying process to ensure minimum damage. Beware that drying time can take a while (almost a week), so be patient! Follow our TLC steps described above to condition and protect the leather for your next rainy adventure.
• Chemicals
  Please be extremely careful with perfume, sunscreen, and hand sanitizers. These chemical substances can make stains that can’t be treated or repaired.
• Light and dark coloured garments
  Got a new pair of jeans? Always wash several times before wearing it next to your (light-colored) bag. Stains of jeans are impossible to remove. Try to avoid wearing a light coloured dress and a dark coloured bag to avoid staining your dress, especially if you recently treated your bag with leather care products.
• Avoid too much weight.
  We know it’s hard. You keep stuffing things inside your bag you think you’ll need throughout the day, but try not to overload it. Your bag will lose its shape if you do. Do not use your bag as a clothing rack either. The weight will have an effect on the shape of your bag and wear off the strap. If you don’t get everything in your bag, you will probably need a bigger one. We can for sure recommend you our Weekender bag ;-)
• Avoid scratching
  Try to open your bag with your fingers instead of your nails to avoid scratches that can’t be repaired. It’s not a good idea to put your bag next to the cat’s scratching post either ;-)

Your handbag can survive anything when you care for it the way described above. But sometimes, life happens. A broken buckle, loose stitching, … Please go to one of our shops or send an email to [email protected] with some information about what happened and what the problem is. Depending on the kind of damage, we can repair your item.

Once arrived at our Westerlo Flagship Store, we’ll have a look at what can be done to repair your item. Depending on the nature of the damage and the date of purchase, repair costs are calculated and communicated to you, before taking any further steps. Most of our repairs are sent to our atelier in Portugal (once a month) in order to maintain the same finishing and quality. As a result, the repair time takes at least 5 weeks. We will always keep you informed by email about the status of your repair.

GARANTIE

We offer you standard European legal warranty of two years What’s not under warranty:

• Tekenen van gebruik
• Schade veroorzaakt door chemische stoffen, zoals parfum, handontsmettingsmiddelen, het gebruik van verkeerde schoonmaakproducten, ...
• Schade veroorzaakt door uw huisdieren, zoals krassen, bijtwonden, ...
• Opzettelijke schade